1. Introduction
Welcome to Khulisa Impact Outcomes ("the Platform", "we", "us"), operated by Khulisa Social Solutions. These Terms of Service ("Terms") govern your access to and use of the Khulisa Impact Outcomes platform, including all websites, applications, and services we provide. By creating an account or using the Platform you agree to be bound by these Terms.
2. Eligibility & Accounts
The Platform is intended for use by registered Non-Profit Organisations, Community- Based Organisations, government departments, donors and their authorised staff. You must be at least 18 years old and authorised to act on behalf of your organisation. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. Acceptable Use
You agree not to:
- Upload unlawful, harmful, or infringing content;
- Attempt to access another organisation's data or impersonate other users;
- Reverse engineer, scrape, or interfere with the Platform's security;
- Use the Platform to send spam, malware, or unsolicited communications;
- Use the Platform in violation of POPIA, GDPR, or any other applicable law.
4. Subscriptions & Payment
Paid plans are billed in advance in South African Rand (ZAR). Trials automatically convert to a paid plan unless cancelled before the trial ends. You may cancel at any time; access continues until the end of the current billing period. Fees are non-refundable except where required by law.
5. Customer Data & Ownership
You retain all rights to the data you upload ("Customer Data"). You grant us a limited licence to host, process and display Customer Data solely to provide the Platform. We do not sell Customer Data and we will not access it except to provide support, comply with the law, or operate the service.
6. Confidentiality & Multi-Tenancy
The Platform is strictly multi-tenant. Each organisation's data is isolated through row-level security. We treat all Customer Data as confidential and apply technical and organisational safeguards to protect it.
7. Service Availability
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages or force majeure events may affect availability. We are not liable for any losses arising from downtime.
8. Suspension & Termination
We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Platform in a way that risks harm to other users. On termination we will, for 30 days, allow you to export your Customer Data, after which it may be permanently deleted.
9. Disclaimers
The Platform is provided "as is" without warranties of any kind. We do not warrant that the Platform will meet every requirement or be error-free. automatically generated insights and reports are decision-support tools only and should be reviewed by a qualified professional.
10. Limitation of Liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Platform shall not exceed the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential losses.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any dispute shall be subject to the exclusive jurisdiction of the South African courts.
13. Contact
Questions about these Terms? Email shown@khulisa.org.za or call (011) 788 8237.
See also our Privacy Policy.